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April 2020 newsletter

Hi there,

When we sent the March newsletter, we wanted you to prepare for what could happen. However, we had no idea that some of our worst-case projections would turn out to be true.

Since then, we have been in touch with many customers to help streamline their takeout operations and customer communications. Both are critical in these times. Additionally, our Takeout Call Queue feature has attracted a lot of attention from new restaurateurs - independents and franchisees alike.

We have collected all the learning so far into a few necessary steps that a restaurateur should follow to survive through this crisis. To help you implement those steps, we have also included prior articles on the Takeout Call Queue and the 3-minute Marketing features.
Here are your April updates:

New Content

5 Steps to survive the Restaurant apocalypse

Yes, we are open

Features in focus


  1. Let's set up your takeout calls: Streamline your order process and maximize the revenue
  2. 3-minute Restaurant Marketing: Email, Phone, and Online all done
  3. Also, check out the new and improved Training & Support section in the IsOn24 app. Navigate to Menu > Training & Support. Onboarding new staff will be a breeze. Now you can -


  • Easily watch bite-sized videos that explain how IsOn24 features work.
  • Find answers to how-to questions in the IsOn24 Care blog.
  • Schedule live training here.


As always, we are here to help. Let's get through this together.

Sincerely,
The IsOn24 team
www.IsOn24.com/care
408.837.7100 (call, text)
The Automated Restaurant Assistant - Smart | Instant | 24x7

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