The IsOn24 answers your Takeout calls in a uniquely smart way.
Answer takeout calls from any number
You can answer takeout calls from virtually any phone number including, for example, your cellphone. These numbers will stay private from your callers.
No need to put anyone on hold
You will not need to put the first call on hold to answer the second one. The second, third, and all the following callers will wait while listening to your Takeout promotions such as your Daily specials.Anyone can answer takeout calls
Right after you hang up the first call, your phone will automatically ring with the next waiting call. Other callers will follow in the same manner. No need for any specialized training.Busy is good. Please make the most out of it
Whether you get busy every evening, or just the weekends, or only on special days, you can now be confident to serve every caller.How the takeout calls work
When someone calls for takeout, the IsOn24 forwards the call to your restaurant phone. However, if the restaurant phone happens to be busy, the IsOn24 then puts the call in the takeout call queue, and the caller begins to listen to your promotions. Every few seconds, the system keeps checking on your restaurant phone. As soon as the restaurant phone gets free again, the system then forwards the waiting call at the front of the takeout call queue to the restaurant phone. This process keeps repeating automatically until the takeout call queue gets cleared.
Your default setup
By default, the system forwards your takeout calls only to the restaurant number that you provided during the signup.How to add more lines to answer Takeout calls
If your restaurant uses multiple phone lines to answer takeout calls, you need to add those phone numbers to the Takeout settings in the IsOn24 business app. In addition, you can also answer takeout calls from virtually any phone number including, for example, your cellphone. These numbers will stay private from your callers. Feel free to add any phone number that you may want to use to answer the takeout calls.Visit Menu > Settings > Orders > Phone lines
"We will soon take your order." followed by 2-minute wait music. The system may also add a message about a preferred ordering method, such as online ordering. You can change these default messages from the IsOn24 business app.
Visit Menu > Settings > Orders > Advanced Settings.
Visit Menu > Settings > Orders > Advanced Settings.
Open the IsOn24 business app and navigate to Dashboard > Takeout calls.
Open the IsOn24 business app on your device and navigate to Dashboard > Takeout calls.
How to change the call waiting message
By default, the system uses the following call waiting message -"We will soon take your order." followed by 2-minute wait music. The system may also add a message about a preferred ordering method, such as online ordering. You can change these default messages from the IsOn24 business app.
Visit Menu > Settings > Orders > Advanced Settings.
When your queue gets longer (or slower)
When the number of waiting calls in the takeout call queue, gets higher than the acceptable queue length, or when one of the waiting calls has been waiting longer than the acceptable wait time, the IsOn24 will alert you with a text message. You can then choose to begin answering takeout calls from any other ad-hoc phone or even a tablet or a computer (using the IsOn24 app). You can change the takeout call queue configuration from the IsOn24 business app.Visit Menu > Settings > Orders > Advanced Settings.
How to answer using any ad-hoc phone
When there is at least one call waiting in the takeout call queue, you can begin answering the waiting calls from any ad-hoc number, such as your mobile phone number.Open the IsOn24 business app and navigate to Dashboard > Takeout calls.
How to answer using a tablet or a computer
When there is at least one call waiting in the takeout call queue, you can begin answering the waiting calls from a tablet or a laptop.Open the IsOn24 business app on your device and navigate to Dashboard > Takeout calls.
Changes required in your restaurant phone
Turn OFF the voicemail
If your restaurant phone has an attached voicemail, make sure to turn that OFF. If not turned off, the voicemail will grab any waiting takeout calls from the queue, and your staff might miss it. Please note that your voicemail could either be on the phone-handset itself, or you may have a remote voicemail with your phone provider. In either case, make sure to turn that off.
Forget the HOLD feature
Before using IsOn24, you have been putting the current caller on hold to grab any call waiting in the background. Not any more.
Now, when you hear the beep in the background, please ignore it and finish answering the current call. You will hear the beep when the IsOn24 is trying to check if your phone line is free. Do not worry because, within a minute, it will try again and again, and again, until your phone gets free and you answer the next call from the call queue.
Detailed reports & Insights
Data leads to knowledge, and knowledge leads to profits. Understand your customer patterns and adjust staffing, inventory, and budget to maximize the bottom line.
Here are some interesting questions that you may have had in the past.
- How many calls had to wait?
- How much were the average and the maximum wait times?
- How many hosts were answering takeout calls at any time?
- When does the takeout call volume peak?
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