The IsOn24 Customer Care Blog

Free trial limits IsOn24 free trial is like test-driving a new car.  You are welcome to test and customize IsOn24 during the free trial.  The call agent will answer each call with an “ unverified business ” warning and will send and receive text messages only  to your mobile phone.  If any other phone attempts to text your IsOn24 phone number, you may receive an email alert about your account status. While you can make hundreds of calls to IsOn24 over the free trial period, there is a maximum daily call limit. If you exceed that limit, you may receive an email alert.   When you select an IsOn24 subscription plan ( https://ison24.com/billing ), your free trial will end, and the warnings will disappear. The daily and monthly call and text limits will also increase as included in your selected plan.  If you do not select a plan within 7 days, your free trial will automatically expire, and your account will be closed. 

What is a call loop? A call loop occurs when a caller calls the IsOn24 phone number (say I) from their phone number (say A) and, due to a misconfiguration, is forwarded back to the same number (A). It looks like: Caller (A) —> [ IsOn24 phone number (I)] —( certain calls forwarded back to ) —> (A) In another typical scenario, the caller calls a business number (say B) which has been set up to forward calls to the IsOn24 phone number (say I). However, again due to some misconfiguration, the call is forwarded back to the same number (B). It looks like: Caller (A) —> ( Business phone number B) — calls forwarded —> [ IsOn24 phone number (I)] —( certain calls forwarded   back to ) —> (B) How to fix it? There are multiple ways to resolve a call loop issue, depending on how many phones you have and how would you would like IsOn24 to forward certain calls to your phones. Here are the most typical scenarios: You want IsOn24 to directly forward certain calls to your number ...

The IsOn24 leads system converts calls into rich, qualified leads by collecting exactly the information you need from every caller, so you can follow up fast or ignore. You can create multiple lead categories, such as sales leads vs. support tickets, quote requests, or catering inquiries. Then you can customize the questions IsOn24 asks callers to collect specific information for each category. It's like creating an online form. Additionally, if you connect your website to the IsOn24 plugin, you can capture online leads. Learn more about the IsOn24 website plugin here . As usual, you will get instant text and email alerts for every new lead. Here is a screen-capture video: -- If you need help, please contact us by clicking here . Sincerely, Team IsOn24 www.IsOn24.com

Square Appointments setup - A quick guide **Third-Party Content Disclaimer** The content shared here is for general informational purposes only. IsOn24 shares this content to assist users but does not claim ownership or endorse the accuracy, reliability, or completeness of information provided by third parties. The opinions expressed in this content belong to the original author and do not necessarily reflect the views of IsOn24. Users should verify information independently before making decisions based on this content. IsOn24 is not responsible for any actions taken based on the information provided. For any issues or concerns regarding content shared, please contact us at care@ison24.com. Visit the Square support page for Square Appointments. Go to  https://app.squareup.com/help/us/en/topic/appointments  To quickly set up your Square Appointments account, we recommend you follow the links in the order shown in the screenshot below. To verify your Square Appointments setup, ...

  Connecting your Google Calendar account with IsOn24 has unique benefits: Over-the-phone bookings into the Google Calendar Your clients book over the phone, and their appointments appear on the Google Calendar. No overbooking. It's that simple. Convert calls into leads. IsOn24 will ask callers your questions and create a lead just like you get from a web form. Answers your calls like a live person - 24x7 Rain or shine, slow day or busy, IsOn24 instantly answers every call. Clients get their answers over the phone and through text messages. Automatic text back & 2-way texting IsOn24 automatically responds to frequently asked questions about business hours and appointments. It alerts you of the rest; you can respond with even pictures and documents.                               Setup? It's ready to go. When you connect a Google Calendar to your IsOn24 account,  IsOn24 copies over the booked eve...

In this post: Why connect IsOn24 to Square? Manual steps ► Limitations How does the Square Appointments subscription level affect IsOn24 integration How to connect? ► How to change or disconnect? ► How it works - Appointments ► How it works - Voicemails and text messages ► How it works - Leads and inquiries ► How does IsOn24 answer calls? ► How does IsOn24 reply to Text messages? More questions?

  How to add a new payment method for the IsOn24 subscription Go to Menu > Account > Billing  Review the messages and click on "Go To Billing "  Update the payment method.