Skip to main content

September, 2020 newsletter

 

Welcome to the September 2020 newsletter.

In this issue:

  • Revamped reports feature
  • IsOn24 for all businesses
  • Affiliate program 

With the crazy weather all over the country, most of us are wishing for an early fall season, except, of course, the virus situation. Here at IsOn24, we have been busy churning out new programs and features to support more businesses in more ways than ever before. Here are the top three items you will find very interesting.

Updated Reports

Based on your feedback, we have planned features and enhancements to give you more and more insights into your customer behavior. You can now visualize your custom result types with revamped graphs in the traffic report at Menu > Reports > Traffic. Additionally, you can also download a detailed CSV for further analysis. Here is a link to the blog post about the reporting updates.

IsOn24 for all businesses

We have formally launched a new IsOn24 flavor capable of helping businesses of any size, in any vertical. You can choose your assistant's voice and whether it is voice-operated or accepts numbered options. Most importantly, you can define your custom question types that you expect your customers to ask and how you would like to answer them.
Simply put, it is just like hiring a smart employee and then training them for your specific business. Check out this 2-minute intro video.

 

All new affiliate program

Many of you have inquired about this in the past and it is finally here. Your confidence in the IsOn24 has been both encouraging and humbling. Thank you!

If you are curious, here is the affiliate program landing page.

 

Your feedback is our fuel, so please keep sharing your thoughts about what features or enhancements you would like to see next.

 

Sincerely,
The IsOn24 team

IsOn24.com/care

408.837.7100 (call, text)

The Automated Business Assistant - Smart | Instant | 24x7

Comments

Popular posts from this blog

How to connect IsOn24 with your current phone

Your IsOn24 account has a local virtual number for your AI voice assistant. You can connect your voice assistant number with your existing business number in multiple ways. 1. Forward calls from your current phone number to your IsOn24 number This is the quickest and simplest method to connect your existing phone with your IsOn24 AI assistant. Since you will be forwarding calls from your current phone, your current phone provider will provide the exact steps for setting up call forwarding.  Here is a list of links for call forwarding instructions for some of the larger phone service providers: Comcast / Xfinity AT&T landline AT&T wireless internet   Verizon T-Mobile / Sprint Spectrum mobile If you need help with call forwarding, please contact the IsOn24 care team here . 2. Port your existing business number to IsOn24 You are welcome to port your current number to IsOn24. The process usually takes between 2-4 weeks. You can find more information in another post about ...

IsOn24 Square Integration Guide

In this post: Why connect IsOn24 to Square? Manual steps ► Limitations How does the Square Appointments subscription level affect IsOn24 integration How to connect? ► How to change or disconnect? ► How it works - Appointments ► How it works - Voicemails and text messages ► How it works - Leads and inquiries ► How does IsOn24 answer calls? ► How does IsOn24 reply to Text messages? More questions?

Let's setup Automatic Call Queue

  Automatic Call Queue:  A powerful call center solution without the complexity You can answer queued calls from virtually any phone number, including, for example, your cellphone. These numbers will stay private from your callers. No need to put anyone on hold You will not need to put the first call on hold to answer the second one. The second, third, and all the following callers will wait while listening to your messages, promotions, or music. Anyone can answer calls After you hang up the first call, your phone will automatically ring with the next waiting call. Other callers will follow in the same manner. No need for any specialized training. Busy is good. Please make the most out of it Whether you get busy every evening, on weekends, or only on special days, you can now be confident to serve every caller. How the Automatic call queue works Sample takeout call queue   Please note that call queue works for any type of business that needs to answer many calls...