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Business verification

 At IsOn24, we verify every business that joins our platform. 


Why?

To safeguard your business from any impersonation. That's it!

We do not want to allow someone else to join the IsOn24 platform as your business. 

How?

You should send us one or more of the following documents that clearly show your name, the business name, and the business address.

  • Latest utility bill (phone, electricity, gas, water, or city services, etc.)
  • Business license/registration from the city, state, or federal id 

Send the copies to care@ison24.com.

Private addresses / Virtual businesses / Home-based businesses

By default, the IsOn24 answers your customer questions about your business address and offers a text message. You can control what business address you share. We encourage you to provide the most current address or helpful directions for your customers. 

For virtual businesses or home-based businesses, you can share your service or coverage area instead of your physical address.

Other concerns / special cases

Feel free to reach out to us via ison24.com/care or emails us at care@ison24.com.


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